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CHAPTER 10 Error Notification and Maintenance (Contents, Methods, and Procedures)
10.2 Troubleshooting
177
C122-E175-01EN
FIGURE 10.3 Label location
No.
Description
(1)
Model name
(2)
Serial number
10.2.2 Items to confirm before contacting a sales representative
Before contacting your sales representative, confirm the following details.
Print the sheet in Appendix L Failure Report Sheet, and enter the necessary information.
- Items to confirm
Model name and type of the main unit.
- You can confirm the model name and type with the MMB Web-UI. You can also confirm them from the
label affixed to the main unit.
- Hardware configuration (types and locations of the supplied built-in options)
- Configuration information (BIOS setup utility settings)
- OS used
- LAN/WAN system configuration
- Symptoms (e.g., what happened at the time, message displayed)
Sample messages:
System event log: See FIGURE 10.8 System event log display .
- Occurrence date and time
- Server installation environment
- Status of various lamps
10.2.3 Sales representative (contact)
Contact your sales representative in the following cases:
- For a repair not under any support service contract