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CHAPTER 10 Error Notification and Maintenance (Contents, Methods, and Procedures)
10.2 Troubleshooting
180
C122-E175-01EN
FIGURE 10.6 Alarm E-Mail settings window
Miscellaneous
Problems related to system startup or drivers may occur.
For details on these problems, see the PRIMEQUEST 2000 Series Message Reference (C122-E178EN).
If the status is one of the MMB error or warning statuses listed in the following operation interrupt criteria, stop
the system and contact a field engineer or your sales representative.
Before making contact, confirm the model name and serial number shown on the label affixed to the main unit.
- Operation interrupt criteria
- The Alarm LED of the MMB is on.
- The Active LEDs of MMB#0 and MMB#1 are both off.
- You cannot connect to the MMB Web-UI.
- The Alarm LEDs of multiple boards in the device are on.
- The MMB Web-UI displays [Read Error].
- The [System Status] window of the MMB Web-UI displays [Not Present] for the status of every unit.
10.2.5 Investigating abnormal conditions
Investigate trouble spots. First, check the component (e.g., SB, IOU) and the partition where the problem
occurred.
The corrective action varies depending on various factors, including the location of the trouble spot, error
level, and the system operation mode.
Finding out about a faulty component
Investigate the entire system component configuration and the faulty component.
Select [System] - [System Status] in the [MMB] menu window to display the window shown in the following
figure.
You can find out the status of each component.