Filter
Top Products
1-4
Getting
Started
Getting Started
Limited warranty
This warranty is made by Muratec America, Inc. (hereafter referred to as “Muratec”). This warranty is valid only
on Muratec products purchased and used in the United States of America. This warranty applies to the product
only while owned and used by the original purchaser (“Customer”). If ownership of the product is transferred,
this warranty terminates. This warranty does not apply to any product in use for rental purposes.
This Muratec product is warranted against defects in material and workmanship for ninety (90) days commenc-
ing the date of original Customer purchase. If the product is defective in material and/or workmanship (normal
wear and tear excepted) during the warranty period, Muratec or its authorized representative will, during Mu-
ratec’s established service availability hours, make necessary adjustments and repairs, including, at Muratec’
s option, installation of replacement parts. Muratec’s service availability hours are 8:30 AM to 5:00 PM (Central
time) Monday through Friday, excluding Muratec-recognized holidays. Muratec will complete the necessary ad-
justments and repairs within a reasonable time period, as dictated by the nature of the problem and by Muratec’
s service schedule. Replacement parts may have been used and/or reconditioned. Parts that have been replaced
will remain the property of Muratec. This warranty is subject to the OBLIGATIONS and EXCLUSIONS set
forth.
Obligations
1. This warranty will be honored only on presentation of the original dated authorized Muratec bill of sale or
Muratec dealer bill of sale or sales slip to an authorized Muratec service representative or service center. For
the name of your authorized service center, contact Muratec (from the United States, call 1-469-429-3350; from
Canada, check your in-box materials for the number to call).
2. During the warranty period, the Customer must notify Muratec by phone of any defective product material
and/or workmanship.
3. Transportation (including prepayment of freight and insurance charges) of the product to and from an autho-
rized service center, designated by Muratec, is the responsibility of the Customer.
4. If Muratec provides maintenance or responds to a call which is outside the scope of this warranty, such main-
tenance shall be billed to the Customer at Muratec’s then-current rates for maintenance and parts and shall
be due and payable in full upon receipt of invoice.
Exclusions
1. This warranty shall not cover a product with missing or altered original identification marks.
2. This warranty applies only to products that the purchaser has properly installed, adjusted and operated in ac-
cordance with the instructions set forth in or provided with product literature. This warranty does not apply to
any product which has been subjected to tampering, alteration, misuse, abuse, neglect, improper installation
or transportation damage. Nor does it apply to costs for any service requested for demonstration or to confirm
proper operation of this product.
3. The warranty shall not apply to adjustments, repairs or replacements necessitated by any cause beyond the
control of Muratec (whether foreseeable or not) including, but not limited to, any malfunction, defects or fail-
ure caused by or resulting from any of the following: improper unpacking or installation, unauthorized service
or parts, or improper maintenance or cleaning, modification or repair by the Customer, accident (including,
without limitation, unavoidable accidents), fire, flood or other Acts of God, improper phone or electrical power
or surges thereof, interconnection with or use of non-compatible equipment or supplies (including paper), or
placement of the product in an area which does not conform to Muratec space, electrical and/or environmental
requirements.
4. Muratec will not be required to make adjustments, repairs or replacements if the product is installed or used
at a location deemed by Muratec to be hazardous to health or safety, or if Muratec is not provided with free
and reasonable access to the product and a phone during service availability hours, or if the product location is
not accessible by an authorized Muratec service vehicle.