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Maintenance and Troubleshooting
5-36
Troubleshooting
Read this if you find trouble with the machine. Contact your Muratec dealer if the following
steps do not solve the problem.
Unit does not operate
Status Check item Countermeasure
Reference page
Unit does not
operate
Is the power cord firmly inserted? Check the power switch and power plug. 1-16
Is the power switch on? Turn the power switch on. 1-24
Nothing appears
in the display
Is the touch screen contrast for the
display set too light or too dark?
Adjust the touch screen contrast while watch-
ing the display.
1-19
Is the lamp on ENERGY SAVE on? The machine is in Energy Save Mode. Press EN-
ERGY SAVE, and turn Energy Save Mode off.
1-25
Unable to dial Is the phone line connected to both
the unit and the wall outlet?
Make sure the line is connected correctly. 1-16
Is the type of phone line set cor-
rectly?
Make sure all settings match the phone line
properties.
1-53
The phone does
not work
Is the machine in the middle of
transmitting a document?
Wait until the machine finishes transmitting.
Is the type of phone line set cor-
rectly?
Make sure all settings match the phone line
properties.
1-53
The paper does not
come out
Is paper jammed? Check the error message and remove the
jammed paper.
5-2
Paper often jams Is paper loaded properly? Load paper properly. 1-29
Is the cassette loaded properly? Make sure the cassette is pushed all the way
in.
The document does
not come out
Is the document jammed? Remove the jammed document and reload it. 5-12
Document often
jams
Are you using the right type of doc-
uments?
Use the right type of documents. 1-40
Is the document guide aligned prop-
erly?
Align the document guide along the document. 1-42
Are there pieces of paper left in the
ADF?
Open the ADF cover and check. 5-12
Is the document feeder dirty? Clean the document feeder roller. 5-23