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14-2 Troubleshooting
2. If you have an XConnect II, XConnect II Lite, or
XConnect 100, make sure that the parallel cable length is
less than 1.8 meters (6 feet), which is the limit of the
Centronics standard. The Pony Print Server Plus will
support longer lengths up to 25 feet, depending on
environmental conditions.
3. If possible, connect a terminal to the serial port. If you
see the boot> prompt, the print server firmware has not
been loaded properly. Refer to Appendix C for
instructions on reloading the firmware. If reloading does
not fix the problem, try setting switch 1 to ON (factory
defaults) and powering the print server off and then on
again; if the problem persists, the product may be
defective.
Installation Problems (Printer Comes up
Ready but You Cannot Print)
If the printer starts up OK but you cannot print, the problem
could one of the following:
• There is a problem with the interface between the print
server and the printer
• There is a problem with the network connection or
cabling.
• There is a queue setup problem, a print server setup
problem, or other protocol-related problem.