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14-16 Troubleshooting
12. If you get an error message when printing from
PATHWORKS for MACINTOSH that indicates that the
name cannot be found, the probably cause is that the
LAT port is set as spooled (i.e., the queue was set up
using the SET DEVICE/SPOOL LTA
xxx
command). If
this is the case execute the STOP/QUEUE/RESET
queuename followed by the SET DEVICE/NOSPOOL
LTA
xxx
command.
13. If you are having problems printing scanned images,
bitmapped graphics, or other binary graphics, you will
need to enable binary graphics support on the AppleTalk
service using the command SET SERVICE
servicename
FILTER 4. The printer must support
the HP Tagged Binary Communications Protocol.
14. There is a problem with HP printers introduced 1998 or
later that use Xionics PostScript rather than Adobe
PostScript. With these printers, which include the
LaserJet 4000, 5000, and 8000, jobs will print OK but the
printer will be busy for several more minutes. The
solution is to upgrade to V3.56 or later firmware (make
sure that an EOT of 4 or 3 is enabled on the AppleTalk
service).
Windows NT/LAN Server Troubleshooting
If you are having trouble printing with Windows NT or LAN
Server, check the following:
1. Make sure that you can ping the TROY XCD print server
using the DOS or OS/2 command PING
ipaddress
,
where
ipaddress
is the IP address of the TROY XCD