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Customer Support and Warranty 15-3
The TROY XCD Advance Replacement Program is now
included at no extra cost during the warranty period. This
program allows you to get an immediate replacement for a
defective unit during the warranty period rather than waiting
until TROY XCD has received the defective unit. To take
advantage of this program you will need to fill out an
Advance Replacement form (available from TROY XCD
Technical Support) with details about the defective product
and the problem, and then fax this form back to TROY XCD
at (949) 399-0825.
Warranty
To obtain the benefits of the Advance Replacement Program
after the warranty period has expired, the Extended Service
Program is available. This Program provides the same
features as the Advance Replacement program but also adds
an extended warranty period. This program is also available
for an annual fee; contact your distributor or TROY XCD for
ordering information.
With the Advance Replacement or Extended Services
Programs, you simply call TROY XCD at (949) 399-0820
and give the Order Representative your account number. A
new card will be shipped to you immediately by express
freight. You will be invoiced for the list price of a new unit.
Ship the defective unit back prepaid to TROY XCD per the
"Returning Products" section of this chapter. Upon receipt
of the defective unit, TROY XCD will credit your account.
Units returned after 30 days will not qualify for a refund and
will be returned to you.