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14-6 Troubleshooting
4. If you have a bridge or router located between the TROY
XCD print server and the host computer, make sure that
the device is set up to allow the print server to send and
receive data from the host. For example, a bridge can be
set up to only allow certain types of Ethernet addresses to
pass through (a process known as filtering); therefore,
such a bridge must be configured to allow TROY XCD
print server addresses. Likewise, a router can be set up
to pass only certain protocols, so be sure that the desired
protocol can be passed through to the TROY XCD print
server. In the case of routers, also make sure that the
protocol is routable (LAT, NetBEUI, and DLC/LLC are
not routable).
5. If the job exits the queue but does not print, make sure
that you are not trying to print a text job to a PostScript
printer. If you have a printer that is capable of automatic
language switching, make sure that the printer is not
forced into PostScript mode.
6. Make sure that you are not trying to perform an illegal
operation, such as attempting to print a legal-size form
when the printer only supports 8.5" x 11" paper.
7. If you are using the serial port for printing, make sure
that the baud rate, parity, stop bits, and character size on
the print server exactly match those on the printer.
8. Older HP plotters require a specially-wired cable to
connect to the print server serial port. Contact TROY
XCD Tech Support for details regarding this cable.
9. Check the individual protocol troubleshooting sections in
this chapter for additional causes of intermittent printer
problems.