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15-2 Customer Support and Warranty
If your Distributor or Dealer is unable to answer your
questions or is for some reason not available, then contact
TROY XCD directly at 949-399-0820 (fax: 949-399-0825; e-
mail support@troyxcd.com). Our technical support line is
open weekdays 8 AM to 5 PM Pacific Time.
Before contacting Technical support, please check the
Troubleshooting chapter of this manual or the TROY XCD
web site to isolate any problems and be sure to write down
any error messages. Also, make sure that you have the serial
number of the product (located on the product label on the
card).
Returning Products
If you need to return an TROY XCD product for any reason
(failures, incorrect shipments, etc.), first contact TROY XCD
at (949) 399-0820 and request a Return Authorization
Number. Make sure that you put this number on the outside
of the shipping container you use to return the product and (if
out-of-warranty) on your purchase order. You will also be
asked for the serial number of the defective print server.
Ship the unit freight prepaid to:
TROY XCD, Inc.
Returns Department
1692 Browning
Irvine, CA 92606-4809 USA
(Adequate insurance is recommended)
If the unit is not in warranty, you will be billed for the standard
repair charges. If you do not have a valid TROY XCD account
number, you may be asked for payment in advance (Mastercard,
Visa, American Express, check, or money order).