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Troubleshooting 14-7
Intermittent Problems
If the print server and the printer start up OK, but you
intermittently have problems printing, check the following:
1. Excessive NetWare polling can be a big cause of
intermittent problems. Make sure that you have only
enabled the NetWare file servers that you need for
printing (do a SHOW NETWARE command from the print
server console to see the enabled file servers). If you
have V3.21 or earlier firmware, make sure that NetWare
polling is disabled by using the console command SET
NETWARE RANGE 0. If you are not using NetWare,
you can disable NetWare entirely with the command SET
NETWARE DISABLED.
2. If you can print small jobs OK but large graphics jobs are
distorted or incomplete, make sure that you have
adequate memory in your printer.
3. There is a problem with V3.34 and earlier versions of
firmware when printing long jobs over the serial port.
The solution is to upgrade the print server to the latest
firmware.
4. Check the individual protocol troubleshooting sections in
this chapter for additional causes of intermittent printer
problems.
TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the print server
and you have checked the hardware and network as described
in the previous steps, then check the following (note that it is