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Error Messages
Xerox® WorkCentre® 3215/3225
User Guide
224
Error Messages
Use the following information to solve problems on the machine. Some messages may not appear on
the display depending on options or models.
Message Meaning Suggested Solutions
Door is open.
Close it.
One of the machine covers is not
securely latched.
• Close the open cover until it
locks into place.
Jam
at duplex path
Paper has jammed during duplex
printing.
• Clear the jam. (See Duplex and
Exit Area Jams.)
Jam
inside machine
Paper has jammed inside the
machine.
•Clear the jam. (See Paper Tray
Jams.)
Network Problem
WiFi Connection
Wireless not connected • Turn machine off, then on
again.
Network Problem:
IP Conflict
The network IP address you have
set is being used by someone else.
• Check the IP address and reset
it if necessary (See Printing a
Network Configuration
Report.).
Paper Jam
in Manual Feeder
Paper has jammed in the Manual
Feed Slot area.
•Clear the jam. (See Manual
Feed Slot Jams.)
Paper Jam in Tray 1 Paper has jammed in the paper
tray area.
• Clear the jam. (See Paper Tray
Jams.)
Replace
Toner Cart.
The toner cartridge has reached
the end of its lifespan. The printer
stops printing.
• Replace the toner cartridge.
(See Replacing the Toner
Cartridge.)
Toner is low.
Order Toner Cart.
Only a small amount of toner is
left in the toner cartridge. The
toner cartridge will need to be
replaced soon.
• Prepare a new cartridge for
replacement. You may
temporarily increase the
printing quality by
redistributing the toner. (See
Redistributing Toner.)
Invalid
Toner Cart.
The toner cartridge you have
installed is not for your machine.
• Install a new toner cartridge
designed for your machine.
Install
Toner Cart.
The toner cartridge is not installed. • Install the toner cartridge. (See
Replacing the Toner Cartridge.)