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Common Problems
Xerox® WorkCentre® 3215/3225
User Guide
238
Faxes are not
received
automatically.
• The receiving mode should be set to fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error message and follow the instructions to
remedy the problem.
The machine does
not send.
• Make sure that the original is loaded in the automatic document feeder or on the
platen glass.
• Check the fax machine to which you are sending your fax to see if it can receive
your fax.
• Try the job again later; the line may have a fault or be busy.
The incoming fax
has blank spaces or
is of poor quality.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace the toner cartridge. (See Replacing the
Toner Cartridge.)
Some of the words
on an incoming fax
are stretched.
• The fax machine sending the fax had a temporary document jam.
There are lines on
the originals you
sent.
• Check your scanner unit for contamination or debris and clean it. (See Cleaning the
Machine.)
The machine dials a
number, but the
connection with the
other fax machine
fails.
• The other fax machine may be turned off, out of paper, or cannot answer
incoming calls. Speak with the other machine operator and ask her/him to solve
the problem.
Faxes do not store in
memory.
• There may not be enough memory space to store the fax. If the display indicating
the memory status shows, delete any faxes you no longer need from the memory,
and then try to store the fax again.
• Call for service.
Blank areas appear
at the bottom of
each page or on
other pages, with a
small strip of text at
the top.
• You may have chosen the wrong paper settings in the user option setting. For
details about paper settings refer to Installation and Setup.
Condition Suggested Solutions