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Common Problems
Xerox® WorkCentre® 3215/3225
User Guide
227
A print job is extremely slow. The job may be very complex. • Reduce the complexity of the page
or try adjusting the print quality
settings.
• After 100 consecutive prints the
device print speed will slow down
until the current job completes. The
next job will return to rated speed.
Half the page is blank. The page orientation setting
may be incorrect.
• Change the page orientation in your
application. See the printer driver
help screen.
The paper size and the paper
size settings do not match.
• Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
• Or, ensure that the paper size in the
printer driver settings matches the
paper selection in the software
application settings you use.
The machine prints, but the
text is wrong, garbled, or
incomplete.
The machine cable is loose or
defective.
• Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
• Try a new machine cable.
The wrong printer driver was
selected.
• Check the application’s printer
selection menu to ensure that your
machine is selected.
The software application is
malfunctioning.
• Try printing a job from another
application.
The operating system is
malfunctioning.
• Exit applications and reboot the
computer. Turn the Xerox machine
off and back on again.
Pages print, but they are blank. The toner cartridge is defective
or out of toner.
• Redistribute the toner.
• If necessary, replace the toner
cartridge.
The file may have blank pages. • Check the file to ensure that it does
not contain blank pages.
Some parts, such as the
controller or the board, may be
defective.
• Contact a service representative.
Condition Possible Cause Suggested Solutions