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Common Problems
Xerox® WorkCentre® 3215/3225
User Guide
232
Common Macintosh Problems
Note: Refer to the Macintosh User Guide supplied with your computer for further information on
Macintosh error messages.
Print Quality Problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in
print quality. See the table below to clear the problem.
Condition Suggested Solutions
The machine does not print
PDF files correctly. Some parts
of graphics, text, or illustrations
are missing.
• Printing the PDF file as an image may enable the file to print. Turn on
Print As Image from the Acrobat printing options.
• It will take longer to print when you print a PDF file as an image.
The document has printed, but
the print job has not
disappeared from the spooler in
Mac OS X10.3.2.
• Update your MAC OS to OS X 10.5 or higher.
Some letters are not displayed
normally during the cover page
printing.
• Mac OS cannot create the font during the cover page printing. The
English alphabet and numbers are displayed normally on the cover
page.
Condition Suggested Solutions
Light or faded print • If a vertical white streak or faded area appears on the page, the toner supply is low.
You may be able to temporarily extend the toner cartridge life. (See Redistributing
To ne r.) If this does not improve the toner quality, install a new toner cartridge.
• The paper may not meet paper specifications; for example, the paper may be too
moist or rough. (See Media Guidelines.)
• If the entire page is light, the print resolution setting is too low or the toner save
mode is on. Adjust the print resolution and turn the toner save mode off. See the
help screen of the printer driver.
• A combination of faded or smeared defects may indicate that the toner cartridge
needs replacing. (See Replacing the Toner Cartridge.)
Toner specks • The paper may not meet specifications; for example, the paper may be too moist or
rough. (See Media Guidelines.)
• The transfer roller may be dirty. Clean the inside of your machine. (See Cleaning the
Machine.)
• The paper path may need cleaning. (See Cleaning the Machine.)