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Common Problems
Xerox® WorkCentre® 3215/3225
User Guide
237
Scanning Problems
Fax Problems
Frequent copy paper
jams occur.
• Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray
with a fresh supply. Check/adjust the paper guides, if necessary.
• Ensure that the paper is the proper paper weight and type.
• Check for copy paper or pieces of copy paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge
produces fewer
copies than
expected before
running out of toner.
• Your originals may contain pictures, solids, or heavy lines. For example, your
originals may be forms, newsletters, books, or other documents that use more
toner.
• The automatic document feeder may be left open while copies are being made.
• Turn the machine off and back on.
Condition Suggested Solutions
The scanner does not
work.
• Make sure that you place the original to be scanned face down on the platen
glass, or face up in the automatic document feeder.
• There may not be enough available memory to hold the document you want to
scan.
• Check that the scanner is configured correctly.
• Check that the machine cable is connected properly.
• Make sure that the machine cable is not defective. Switch the cable with a known
good cable. If necessary, replace the cable.
The unit scans very
slowly.
• If the machine is printing received data, wait to scan your document after the
received data has been printed.
• Keep in mind that graphics are scanned more slowly than text.
Condition Suggested Solutions
No dial tone. • Check that the phone line is properly connected.
• Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored
in memory do not
dial correctly.
• Make sure that the numbers are stored in memory correctly. To check, print an
Address Book list.
The original does
not feed into the
machine.
• Make sure that the paper is not wrinkled and you are inserting it correctly.
• Check that the original is the right size, not too thick or thin.
• Make sure that the automatic document feeder is firmly closed.
• The automatic document feeder rubber pad may need to be replaced. Contact a
service representative.
Condition Suggested Solutions