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Common Problems
Xerox® WorkCentre® 3215/3225
User Guide
236
Copying Problems
Horizontal stripes If horizontally aligned black lines, stripes, streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the cartridge and reinsert
it.
• The toner cartridge may be defective. Remove the toner cartridge and install a new
one. (See Replacing the Toner Cartridge.)
• If the problem persists, the machine may require repair. Contact a service
representative.
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.
• Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above.
• The high altitude may affect the print quality, such as loose toner or light imaging.
Change the correct altitude setting to your machine. (See Machine Settings.)
Condition Suggested Solutions
Copies are too light
or too dark.
•Use Darkness in Copy feature to lighten or darken the copies. (See Copying.)
Smears, lines, marks,
or spots appear on
copies.
• If the defects are on the original, use Darkness in Copy feature to lighten the
background of your copies. (See Copying.)
• If there are no defects on the original, clean the scanner unit. (See Cleaning the
Machine.)
• If the defect occurs when using the automatic document feeder, clean the CVT
glass using a lint-free cloth.
Copy image is
skewed.
• Ensure that the original is face down on the platen glass and not skewed.
• Ensure that the original is face up in the automatic document feeder and just
touching the guides.
• Check that the copy paper is loaded correctly.
• The transfer roller may be dirty. Clean the inside of your machine.
Blank copies. • Ensure that the original is face down on the platen glass or face up in the
automatic document feeder. If the problem continues, contact a service
representative.
Image rubs off the
copy easily.
• Replace the paper in the tray with paper from a new package.
• In high humidity areas, do not leave paper in the machine for extended periods of
time.
Condition Suggested Solutions
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