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• 3-113 • RMAN-QLS-002 rev. A Replacement Kits
If you need to return a printer to the factory for repair or upgrade, a Return
Material Authorization (RMA) must be issued from Repair Services prior
to returning any assemblies, PC boards, printers, cables, etc. for repair or
replacement. The name, address, contact and phone number of the company that
equipment is to be returned to must also be provided. A problem description is
also necessary.
When replacing items always refer to the Product Conguration Code to insure the
correct part for your specic unit is being ordered. If you are unsure of the correct
part, contact Zebra Customer Service with the unit serial number, and the Product
Conguration Code to obtain the appropriate part number(s). The serial number
label and Product Conguration Code label are either on the bottom or the back
of the printer. Refer to Repair Manual Organization page for more information on
label location. Portable printers with the optional protective boot will have to have
the lower boot removed to gain access to the PCC label.
Equipment received without return authorization will not be accepted.
rePair ServiceS contact information
in tHe uSa
Zebra Technologies Corporation,LLC
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 USA
Phone: +1.847.913.2259
Fax: +1.847.913.8766
e-mail: repair@zebra.com
RMA requests: repair@zebra.com
in euroPe
Zebra Technologies Europe, Limited
Zebra House
The Valley Centre, Gordon Road
High Wycombe
Buckinghamshire HP13 6EQ, United Kingdom
Telephone: +44 1494 768298
Fax: +44 1494 768210
e-mail: tseurope@zebra.com
RMA requests: ukrma@zebra.com
Ask for Customer Support
factory rePair and PartS ordering Procedure