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AT-WA7500 and AT-WA7501 Installation and User’s Guide
249
The end device cannot
connect to the network.
From the Maintenance menu, choose
AP Connections and verify that the
MAC address of your end device
appears on your PC screen. If it does
not appear, your end device is not
communicating with the access point.
Check your radio configuration
settings.
Verify that the access point is not
filtering out the type of traffic you are
trying to pass through it.
The end device cannot
synch to the access point.
Verify that the end device and the access
point have the same SSID (network
name) and security.
The end devices are
unable to roam from one
access point to another.
The switches in your network may not
support backward learning. Use data link
tunneling to force all wireless traffic
through a fixed point so that roaming is
transparent to the bridges or switches.
The end devices must have IP addresses
from the root IP subnet.
For help, see “About Ethernet Bridging/
Data Link Tunneling” on page 134.
The end devices are
unable to roam between a
MobileLAN access product
and 011X devices.
Set the Unicast Flood Mode to
Hierarchical. For help, see “Configuring
Global Flooding” on page 162.
You cannot originate an IP
tunnel to an access point
on a remote IP subnet.
1. Verify that the IP Router (Gateway)
address is correct.
2. Verify that the access points on the
ends of the tunnel have the same LAN
ID.
3. On the root access point verify that the
IP address of the access point at the
endpoint of the IP tunnel appears in
the IP Addresses list.
Table 71. General Troubleshooting (Continued)
Problem/Question Possible Solution/Answer