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setting is incorrect, press OK and follow the prompts on the color graphics
display to change it.
● Make sure you connect your HP all-in-one to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital
phones. Connect your HP all-in-one to an analog phone line and try sending
or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes
and your HP all-in-one is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the phone
line.
The HP all-in-one is having problems sending and receiving faxes
Solution
Note This possible solution applies only in the countries/regions that receive a 2-
wire phone cord in the box with the HP all-in-one, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines,
Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
● Make sure you used the phone cord supplied in the box with your HP all-in-one
to connect to the telephone wall jack. One end of this special 2-wire phone
cord should be connected to the port labeled "1-LINE" on the back of your
HP all-in-one and the other end to your telephone wall jack, as shown below.
1 Telephone wall jack
2 Phone cord supplied in the box with your HP all-in-one
This special 2-wire cord is different from the more common 4-wire phone cords
you might already have in your home or office. Check the end of the cord and
compare it to the two types of cords shown below.
Chapter 16
184 HP Photosmart 2600/2700 series all-in-one
Troubleshooting information