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● If you are not using a distinctive ring service, check to make sure that the
Answer Ring Pattern feature on your HP all-in-one is set to All Rings. For
information, see Change the answer ring pattern (distinctive ringing).
● If Auto Answer is set to Off, you will need to manually receive faxes;
otherwise, your HP all-in-one will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
● If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up your HP all-in-one when you have a voice mail service, see Fax
setup. For information on receiving faxes manually, see Receive a fax
manually.
● If you have a PC modem on the same phone line with your HP all-in-one,
check to make sure that the PC modem software is not set to receive faxes
automatically. Modems with the auto fax receive feature turned on will receive
all incoming faxes, which prevents the HP all-in-one from receiving fax calls.
● If you have an answering machine on the same phone line with your HP all-
in-one, you might have one of the following problems:
– Your answering machine might not be set up properly with your HP all-in-
one.
– Your outgoing message might be too long or too loud to allow the HP all-
in-one to detect fax tones, and the calling fax machine might disconnect.
– Your answering machine might hang up too quickly after the outgoing
message plays if it does not detect someone trying to record a message,
as when a fax is calling. This prevents the HP all-in-one from detecting the
fax tones. This problem is most common with digital answering machines.
The following actions might help solve these problems:
– When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP all-
in-one as described in Fax setup.
– Make sure your HP all-in-one is set to receive faxes automatically. For
information on setting up your HP all-in-one to receive faxes
automatically, see Set up the HP all-in-one to receive faxes.
– Make sure the Rings to Answer setting is correct. Set your answering
machine to answer in 4 rings and your HP all-in-one to answer in the
maximum number of rings supported by your device. (The maximum
number of rings varies by country/region.) In this setup, the answering
machine will answer the call and the HP all-in-one will monitor the line. If
the HP all-in-one detects fax tones, the HP all-in-one will receive the fax.
If the call is a voice call, the answering machine will record the incoming
message. For information on setting the number of rings to answer, see
Set the number of rings before answering.
– Disconnect the answering machine and then try receiving a fax. If you can
receive a fax without the answering machine, the answering machine
might be causing the problem.
– Reconnect the answering machine and rerecord your outgoing message.
Make sure the message is as short as possible (no more than 10 seconds
long), and that you speak softly and slowly when recording it. At the end
User Guide 187
Troubleshooting information