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answering machine will answer the call and the HP all-in-one will monitor the
line. If the HP all-in-one detects fax tones, the HP all-in-one will receive the
fax. If the call is a voice call, the answering machine will record the incoming
message. For information on setting the number of rings to answer, see Set
the number of rings before answering.
I hear static on my phone line since connecting the HP all-in-one
Solution
Note This possible solution applies only in the countries/regions that receive a 2-
wire phone cord in the box with the HP all-in-one, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines,
Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
● If you did not connect the 2-wire cord (supplied in the box with your HP all-in-
one) to the port labeled "1-LINE" on the back of your HP all-in-one to your
telephone wall jack, you might hear static on your phone line and you probably
will not be able to fax successfully. This special 2-wire cord is different from the
more common 4-wire phone cords you might already have in your home or
office.
● If you are using a phone splitter, this can cause static on the phone line. (A
splitter is a two-cord connector that plugs into a telephone wall jack.) Try
removing the splitter and connecting the HP all-in-one directly to the telephone
wall jack.
● If you are not using a proper grounded power outlet for your HP all-in-one, you
might hear static on your phone line. Try connecting to another power outlet.
The phone cord that came with my HP all-in-one is not long enough
Solution
If the phone cord that came with your HP all-in-one is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
Tip If your HP all-in-one came with a 2-wire phone cord adaptor, you can use it
with a 4-wire phone cord to extend the length. For information on using the 2-
wire phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1 Using the phone cord supplied in the box with your HP all-in-one, connect one
end to the coupler, then connect the other end to the port labeled "1-LINE" on
the back of your HP all-in-one.
2 Connect another phone cord to the open port on the coupler and to the
telephone wall jack, as shown below.
User Guide 189
Troubleshooting information