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Fax troubleshooting
Tip For additional fax troubleshooting topics, such as problems with your printouts or
slow fax reception, see the onscreen Troubleshooting Help that came with your
HP Image Zone software.
When I send a fax, I receive an error message saying the memory is full
Solution
If you are sending a fax and receive a message on the color graphics display
indicating the memory is full, try the following:
● If you are sending a multiple-page fax, try sending the pages separately, one
at a time.
● Try changing the Lighter/Darker setting to either a lighter or darker setting and
resending the fax. For information on changing the Lighter/Darker setting, see
Change the lighter/darker setting.
● If you are sending a black-and-white fax with Photo resolution, try pressing
Start Color instead of Start Black.
Device update
Several options are provided to update your HP all-in-one. Each involves downloading a
file to your computer to start the Device Update Wizard. For example:
● Based on advice from HP customer support you might access the HP support
website to retrieve an upgrade for your device.
● A dialog might appear on your HP all-in-one color graphics display to direct you to
update your device.
Note If you are a Windows user, you can set the Software Update utility (part of the
HP Image Zone software installed on your computer) to automatically search the
HP support website for device updates at predetermined intervals. For more
information on the Software Update utility, see the onscreen HP Image Zone
Help.
Device update (Windows)
Use one of the following to retrieve an update for your device:
● Use your Web browser to download an update for your HP all-in-one from
www.hp.com/support. The file will be a self-extracting executable with the
extension .exe. When you double-click the .exe file, the Device Update Wizard
opens on your computer.
● Use the Software Update utility to automatically search the HP support website for
device updates at predetermined intervals.
Note After the Software Update utility is installed on your computer, it searches
for device updates. If you do not have the latest version of the Software
Update utility at the time of install, a dialog appears on your computer
prompting you to upgrade. Accept the upgrade.
User Guide 201
Troubleshooting information