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Warranty information
Your HP all-in-one comes with a limited warranty that is described in this section. Information
about how to obtain warranty service and how you can upgrade your standard factory warranty is
also provided.
This chapter provides information on duration of limited warranty, warranty service, warranty
upgrades, returning you HP all-in-one for service, and contains the Hewlett-Packard limited global
warranty statement.
Duration of limited warranty
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the "end of warranty"
date printed on the cartridge has been reached, whichever occurs first. This warranty does not
cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered
with.
Warranty service
To obtain HP repair service, the customer must contact an HP service office or an HP Customer
Support Center for basic troubleshooting first. See HP customer support for steps to take before
calling Customer Support.
If your HP all-in-one needs a minor part replacement that you can replace, HP might prepay
shipping charges, duty and taxes; provide telephone assistance for replacing the part; and pay
shipping charges, duty, and taxes for any part that HP asks you to return. Otherwise, the
HP Customer Support Center will direct you to an authorized service provider who is certified by
HP to service the product.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see HP Quick Exchange Service (Japan).
Warranty upgrades
Depending on your country/region, HP might offer a warranty upgrade option that extends or
enhances your standard product warranty. Available options might include priority phone support,
return service, or next business day exchange. Typically, service coverage begins on product
purchase date and must be purchased within a limited time of product purchase.
For more information:
● In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
● Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in
the world for a list of international Customer Support numbers.
● Go to www.hp.com/support.
If prompted, choose your country/region, and then find warranty information.
Returning your HP all-in-one for service
Before returning your HP all-in-one for service, you must call HP Customer Support. See
HP customer support for steps to take before calling Customer Support.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see HP Quick Exchange Service (Japan).
User Guide 213
Warranty information