Printer is not able to communicate with the computer..............................................................................175
Problems when copying, scanning, or faxing ...........................................................................................175
Wrong printer is attached .........................................................................................................................176
Updating the printer software ...................................................................................................................176
Bidirectional communication is not established........................................................................................176
Experiencing poor quality or incorrect output ...........................................................................................176
Cannot print from digital camera using PictBridge ...................................................................................177
Jams and misfeeds troubleshooting................................................................................................177
How to clear and avoid paper jams ..........................................................................................................177
Duplex unit does not operate correctly.....................................................................................................178
Two-sided paper type error ......................................................................................................................178
Two-sided printing is not supported on the current paper size.................................................................178
Two-sided printing is not supported on the current paper type ................................................................178
Paper jam in the printer ............................................................................................................................179
Paper jam in the paper support ................................................................................................................179
Paper or specialty media misfeeds...........................................................................................................179
Printer does not feed paper, envelopes, or specialty media.....................................................................180
Banner paper jams ...................................................................................................................................180
Paper continues to jam.............................................................................................................................181
Paper jam in the Automatic Document Feeder (ADF)..............................................................................181
Paper jam in the duplex unit.....................................................................................................................181
Memory card troubleshooting..........................................................................................................182
Memory card cannot be inserted..............................................................................................................182
Nothing happens when memory card is inserted .....................................................................................182
Cannot print documents from a memory card or flash drive.....................................................................183
Photos do not transfer from a memory card across a wireless network...................................................184
Copy troubleshooting.......................................................................................................................185
Copier does not respond ..........................................................................................................................185
Scanner unit does not close .....................................................................................................................185
Poor copy quality......................................................................................................................................185
Copied item does not match the original item ..........................................................................................186
Partial document or photo copies.............................................................................................................186
Scan troubleshooting.......................................................................................................................187
Scanner does not respond .......................................................................................................................187
Scan was not successful ..........................................................................................................................187
Scanning takes too long or freezes the computer ....................................................................................188
Poor scanned image quality .....................................................................................................................188
Partial document or photo scans..............................................................................................................189
Cannot scan to a computer over a network..............................................................................................189
Fax troubleshooting.........................................................................................................................189
Cannot send or receive a fax....................................................................................................................189
Can send but not receive faxes................................................................................................................191
Can receive but not send faxes................................................................................................................192
Printer receives a blank fax ......................................................................................................................193
Received fax has poor print quality ..........................................................................................................193
Caller ID information is not displayed.......................................................................................................194
10
