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Make sure the camera is a PictBridge-enabled digital camera
1 Disconnect the camera.
2 Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to
determine whether it is PictBridge-enabled.
Check USB cable
Use only the USB cable that came with the camera.
Remove memory cards
Remove any memory cards from the printer.
Check messages
If an error message appears on the display, see “Error messages” on page 197.
Cannot print documents from a memory card or flash drive
Check the type of files contained on the memory card or flash drive
The printer recognizes:
• Files that have the following extensions:
– .doc (Microsoft Word)
– .xls (Microsoft Excel)
– .ppt (Microsoft PowerPoint)
– .pdf (Adobe Portable Document Format)
– .rtf (Rich Text Format)
– .docx (Microsoft Word Open Document Format)
– .xlsx (Microsoft Excel Open Document Format)
– .pptx (Microsoft PowerPoint Open Document Format)
– .wps (Microsoft Works)
– .wpd (WordPerfect)
• Photos
Check the memory card or flash drive
Make sure the memory card or flash drive is not corrupted. Remove memory devices properly from the printer to
avoid corruption or loss of data.
Check network connections and power
Make sure the printer is connected to your computer through a USB cable, and that both the printer and the computer
are turned on. You cannot print documents from a memory card or flash drive through a wireless network.
Applications supporting the formats listed above must be on the connected computer.
Duplex unit does not operate correctly
These are possible solutions. Try one or more of the following:
Check paper size and type
Check the paper size and type to make sure the paper is supported by the printer. If you are using automatic
duplexing, use only letter- or A4-size plain paper.
Troubleshooting
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