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Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.
Copied item does not match the original item
Is the original document loaded correctly on the scanner glass?
• Make sure the original document is placed in the lower right corner of the scanner glass.
• Place the item you want to copy facedown on the scanner glass.
• Make sure the lower right corner of the front of the item lines up with the arrows in the lower right corner of the
scanner glass.
Scan troubleshooting
Scanner does not respond
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 197.
Check power
If the light is not on, see “Power button is not lit” on page 155.
Make sure the printer is set as the default printer and is not on hold or paused
To set printer as default:
1
From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility.
2 From the Printer List dialog, select your printer.
3 Click the Make Default icon.
Troubleshooting
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