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Print speed is slow
These are possible solutions. Try one or more of the following:
Maximize computer processing speed
• Close all applications not in use.
• Try minimizing the number and size of graphics and images in the document.
• Remove as many unused fonts as possible from your system.
Add memory to your computer
Consider purchasing more RAM.
Select a lower print quality
1 From the software application, click File Print.
2 From the third pop-up menu from the top, choose Quality & Media.
3 From the Print Quality menu, select Normal.
Remove and reinstall the software
It is sometimes helpful to remove the existing printer software and reinstall it. For more information, see “Removing
and reinstalling the software” on page 207.
Partial document or photo prints
These are possible causes and solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Photo smudges or scratches
To prevent photo smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For
best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24
hours before stacking, displaying, or storing.
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled
digital camera
Make sure paper size is set correctly
The printer issues the Paper or Photo Size Error when your chosen photo size does not match the paper
size that is set. This typically happens when you are trying to print from a PictBridge-enabled digital camera. You
may have left the printer control panel Photo Size menu item setting at 8.5 x 11” or 5 x 7” size, but your camera
setting has print size of 4 x 6” or L. You need to make sure your chosen photo size is 4 x 6” or 10 x 15 cm,
depending on the typically used photo size for your country or region.
• Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly.
• If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on
the PictBridge-enabled digital camera.
Troubleshooting
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