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Troubleshooting
166 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Probing IDE devices
Symptom – The internal IDE disk drives are reporting errors.
Solution – Check the status of the IDE disk drives.
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets and the ok prompt displays.
3. Enter:
probe-ide
The program responds similar to the following:
Note:
Note: The actual response (devices listed) depends on the devices installed on the
IDE controller. This example shows the primary internal disk drive, the CD-
ROM drive, and the diskette drive.
4. If there are disk drives other than what was shown in the display, shut down the system
and check the disk drive cabling.
5. When finished with testing, enter the following commands:
Device 0 ( Primary Master )
ATA Model: ST34342A
Device 1 ( Primary Slave )
Not present
Device 2 ( Secondary Master )
Removeable ATAPI Model: CRD-8240B
Device 3 ( Secondary Slave )
Removeable ATAPI Model: