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Troubleshooting
178 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Symptom – The hard drive or CD-ROM drive fails to respond to commands.
Solution – When the hard drive or CD-ROM drive fails to respond to commands:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
3. Enter:
probe-ide
The program responds similar to the following:
4. Verify that all the disk drives are recognized. This example indicates that the system
primary disk is on Device 0, and the CD-ROM is on Device 2.
If the probe-ide test fails to show all installed disk drives, you may have to replace
the disk drive.
5. When finished with testing, enter the following commands:
!
CAUTION:
CAUTION: If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
The system reboots.
Device 0 ( Primary Master )
ATA Model: ST34342A
Device 1 ( Primary Slave )
Not present
Device 2 ( Secondary Master )
Removeable ATAPI Model: CRD-8240B
Device 3 ( Secondary Slave )
Removeable ATAPI Model: