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Troubleshooting
186 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Remote console port problems
This section contains problems you may encounter with the remote console port.
Symptom – The remote console port will not initialize for dialing in or dialing out.
Solution – To correct this problem:
1. Enter:
sacadm -l
If the system status reports NO_SAC, the port is not working properly.
2. Enter:
/cms/install/bin/abcadm -i -b 9600 ttyb
This should initialize the port. If the port does not initialize, continue with Step 3.
3. Enter:
/cms/install/bin/abcadm -r ttyb
This removes the port administration.
4. Enter:
ps -ef | grep sac
This finds any SAC processes that are running. If any processes are found, continue
with Step 5. Otherwise, continue with Step 6.
5. Enter:
kill -9 <pid>
Use this command to kill any SAC processes still running. Process numbers are
represented by <pid>.
6. Enter:
/usr/lib/saf/sac -t 300
This restarts SAC.
7. Enter:
sacadm -l
Confirm that SAC is running. The system should show ENABLED.
8. Enter:
/cms/install/bin/abcadm -i -b 9600 ttyb
This should initialize the port.