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Print Quality Problems
7-30
Troubleshooting
7
Dirt (clots of toner, etc.) is attached to the printer paper.
Cause The fusing roller is dirty.
Remedy Clean the fusing roller. (See "Cleaning the Fusing Roller," on p. 5-29.)
Print results are partially hollowed out.
Cause 1 Proper paper is not being used.
Remedy Replace the paper with a type that can be used with this printer. (See "Paper
Requirements," on p. 2-2.)
Cause 2 Paper is damp.
Remedy Replace paper with a newly unpacked stack.
Cause 3 The drum in the drum cartridge has deteriorated.
Remedy Replace the drum cartridge with a new one. (See "Replacing the Drum
Cartridge," on p. 5-15.)
Paper curls.
Cause 1 Paper is damp.
Remedy Replace paper with a newly unpacked stack.
Cause 2 Proper paper is not being used.
Remedy Replace the paper with a type that can be used with this printer. (See "Paper
Requirements," on p. 2-2.)
Cause 3 Paper was output in the output tray.
Remedy If you are using paper that curls easily, change the output destination to the sub
output tray. (See "Output paper," on p. 2-12.)
Cause 4 Paper is too thin.
Remedy 1 Specify [Paper Type] in the printer driver to [Plain Paper].
Specify [Paper Type] in the [Paper Source] sheet.
Remedy 2 Specify [Special Print Mode] in the printer driver to [Special Settings 6]. If the
problem is solved, return [Special Print Mode] to [Off].
[Special Print Mode] is specified in the [Finishing Details] dialog box by clicking
[Finishing Details] in the [Finishing] sheet.