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Chapter 10 Troubleshooting 10-19
MP L6000—USERS MANUAL/V000/12-97
Troubleshooting
Problem Cause Solution
Several sheets load Paper may not be loaded Make sure paper is inserted
into unit at the same correctly in the multi-purpose
correctly in the multi-purpose
time
tray. tray.
Sheets of paper may be Be sure to fan the stack of
sticking together. paper before
placing it in the
multi-purpose tray.
Too much paper may be Make sure the paper rest is
stacked in the multi-purpose extended and the paper is
tray. stacked correctly in the
multi-purpose tray.
Do not force the stack into the
multi-purpose tray.
Different types of paper may Load just one type of paper.
be stacked in the multi-purpose
tray.
Make sure you are loading paper
that matches the specifications
of this unit.
See Appendix A, Specifications,
for details.
Transparencies do not The transparency may not Make sure you load only one
feed correctly be loaded correctly. transparency at a time.
Repeated paper jams The paper you are using may Fan the paper before stacking
occur be causing the jams. it in the multi-purpose tray.
This keeps the sheets of paper
from sticking together.
Check that the paper you are
using and your printing
environment are within the
specifications of the unit. See
Appendix A, Specifications,
for details.
Envelopes do not feed Envelopes may not be Make sure the envelopes are
loaded correctly.
loaded properly. (See page 2-11.)
Make sure there are no more
than 7 envelopes in the multi-
purpose tray.
You may need to choose Make sure you select the
the envelope setting in correct envelope size in the
your printer driver. Paper Setting dialog box in your
printer driver.
Envelopes may not match Envelopes must be U.S.
the specifications for this unit. Commercial number 10
(9.5 × 4.1 inches) or
European DL (220 × 110 mm).