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10-24 Troubleshooting Chapter 10
MP L6000—USERS MANUAL/V000/12-97
Telephone Problems
Problem Cause Solution
You cannot dial The telephone line may Be sure the telephone line is
not be connected properly. correctly connected to the
MultiPASS (see your Quick Start
Guide).
The unit may not be getting Make sure the power cord is
power. connected to the MultiPASS
and to an AC outlet; make
sure the AC outlet has power.
The MultiPASS may not If you have a pulse line, be
be set for the type of sure the MultiPASS is set for
telephone line in use pulse dialing (see page 8-4).
(pulse/tone).
The phone disconnects The MultiPASS may not be Make sure the MultiPASS
while you are talking plugged in properly. is plugged in correctly.
on the line
If the MultiPASS is in Disable the “If Silence is heard
Answer Machine Mode and for” option in the Answering
Silent Receive is enabled, Machine Mode Option of the
the unit will switch to fax Advanced Receive Fax dialog
receive mode when it detects box.
a period of silence.
Copying Problems
Problem Cause Solution
The MultiPASS will not The document may not be Make sure the document is set
make a copy loaded correctly in the ADF. facedown in the ADF and the
LCD displays DOCUMENT
READY.
Make sure the operator panel
is closed.
The telephone may be off hook. Make sure the telephone is
in its cradle.
The toner cartridge is not Make sure the toner cartridge
installed. is installed correctly.
The MultiPASS may not be Try to print a document from
be operating properly. your computer.