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10-20 Troubleshooting Chapter 10
MP L6000—USERS MANUAL/V000/12-97
Faxing Problems
Problem Cause Solution
Cannot send a The MultiPASS may have Unplug the unit and let it
document overheated. cool for several minutes. Try
sending again.
The MultiPASS may not be If you have a pulse line, be
set for the type of telephone sure the MultiPASS is set
line in use (pulse/tone). for pulse dialing.
The document may not Remove the document, stack
have been fed correctly it, and load it into the ADF
into the MultiPASS. correctly (see page 1-12).
Make sure the operator panel
is closed.
The one-touch or coded Check the one-touch or coded
speed dialing number you speed dialing button and be
used may not be registered sure it is registered correctly.
for the feature you want
to use.
The receiving fax may be Call the other party and ask
out of paper. them to make sure paper is
loaded.
There may be other documents Allow time for the current
being sent from memory. document to finish sending.
An error may have occurred Check the LCD for an error
during sending. message.
The telephone line may not Make sure there is a dial tone
be working properly. when you lift the telephone.
If not, contact the local
telephone company.
The receiving fax machine may Make sure the receiving fax
not be a G3 fax machine. machine is compatible with
the MultiPASS (which is a G3
fax machine).
Images on faxes The receiving fax machine may Check the MultiPASS by
received from the not be working properly. making a copy. If the copy is
MultiPASS are clear, the problem may be in
spotted or dirty the receiving fax machine.
The document may not be Remove the document and
properly inserted in the load it correctly into the
ADF. ADF. See page 1-12.