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Chapter 10 Troubleshooting 10-21
MP L6000—USERS MANUAL/V000/12-97
Troubleshooting
Problem Cause Solution
Cannot send or receive The other party’s fax may Some fax units do not
using Error Correction not support ECM. support ECM transmission.
Mode (ECM) If the other party’s fax does
not support ECM trans-
mission, then the document is
sent in the normal mode
without error checking.
Errors occur frequently The phone line may be in Lower the transmission speed.
while sending or receiving poor condition, or you may See the Advanced: Send Fax
have a poor connection. dialog box (page 8-5) and the
Advanced: Receive Fax dialog
box (page 8-8).
The sending fax machine may The sending fax machine
not be functioning properly. usually determines the fax’s
quality. Call the sender and
have them make sure the top
cover and scanning glass on
their fax machine are clean.
Cannot receive a The MultiPASS may not be To receive faxes automatically,
fax automatically set to receive automatically. the Receive mode must be
Fax Only, FaxTel, or Ans.
Machine mode.
The MultiPASS may have a Print out any document
document stored in memory. stored in memory. (See
page 5-5.)
The MultiPASS Desktop Check the In Box in the
Manager may have Desktop Manager.
received the fax.
An error may have occured Check the LCD for an error
during reception. message. (See page 10-11.)
The multi-purpose tray may Make sure paper is loaded
be empty. in the multi-purpose tray.
The telephone line may not Make sure all phone line
be connected properly. connections are secure.
The MultiPASS is printing The incoming fax is stored
a document. in memory and will print
when the print job is
complete.