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Chapter 10 Troubleshooting 10-23
MP L6000—USERS MANUAL/V000/12-97
Troubleshooting
Problem Cause Solution
Print quality is poor You may not be using the Be sure you are using paper
correct type of paper. that meets the paper
requirements for the MultiPASS
(see page A-1).
The sending party may be Make a copy on your
having a problem. MultiPASS. If the image is
OK, then your MultiPASS is
operating properly. Contact
the other party and have
them check their machine.
Error correction (ECM) Make sure Error correction
may be disabled. (ECM) is set to on in the
Advanced: Receive fax
dialog box of the Desktop
Manager.
Faxes do not print The toner cartridge may not Make sure the toner cartridge
be installed correctly. is installed correctly (see page
9-11).
The toner cartridge may need Try another toner cartridge.
to be replaced.
Fax images print blotched The telephone lines may ECM sending/receiving should
or uneven be in poor condition, or eliminate such problems.
you may have a bad However, if the telephone
connection. lines are in poor condition,
you may have to try again.
The other party’s fax may Remember, the sending fax
have a problem. usually determines document
quality. Be sure the other party’s
top cover and scanning glass are
clean.