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edge switch 2/16 service manual 2–37
Diagnostics
10
An attempt to download a firmware version from the HAFM server hard drive to the
switch failed. Retry the operation ("
Manage Firmware Versions
" on page 3-40).
Did the firmware version download to the switch?
NO YES
↓
The HAFM server appears operational.
A CTP card failure is suspected. Go to "
MAP 0000: Start MAP
" on page 2-7 to isolate
the problem.
11
Did the product manager application display a dialog box with the message The data
collection process failed?
YES NO
↓
Go to step 13.
12
The data collection process failed. Retry the process using a new Zip disk("
Collecting
Maintenance Data
" on page 3-31).
Did the data collection process complete?
NO YES
↓
Exit MAP.
Contact the next level of support.
13
Did the HAFM server lock up or crash and display a Dr. Watson for Windows dialog
box?