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Scan mode, USB memory mode, Internet fax mode
Problem Point to check Solution
Transmission does
not take place.
Does the image file exceed the e-mail
attachment limit set in the system
settings (administrator)?
If your administrator has set a limit on the size of
transmitted files, a file that exceeds the limit cannot be
transmitted. Check with your administrator.
Did the image file exceed the file
attachment size limit of your mail
server?
(When Scan to E-mail is used.)
Reduce the size of the file attachment (reduce the
number of pages scanned). The size of the file can also
be reduced by scanning using a lower resolution setting.
Ask your mail server administrator what the file size limit
is for one e-mail transmission.
Has the folder on the destination
computer been set as a shared folder so
that files can be sent to it?
(When using Scan to Network Folder.)
If the destination folder is not configured as a shared
folder, select "share" in the folder properties.
If the folder was moved or otherwise changed, the
"share" setting may have been canceled.
Auto selection of the
color mode does not
take place correctly.
(When the color
expansion kit is
installed.)
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
paper?
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the
original colored?
When the color mode is set to "Auto", the machine
detects whether the original is black and white or color
when the [START] key ( ) is pressed; however, in the
cases at left, automatic detection may not give the
correct result. In this event, specify the color mode
manually.
The received image
file cannot be opened.
Does the viewer program used by the
recipient support the format of the
received image data?
The recipient may be able to open the file if you change
the file type and compression mode selected at the time
of transmission. Use a software program that is capable
of opening the selected file type and compression
mode.
Does a message appear prompting you
to enter your password?
The received file is an encrypted PDF file. Ask the
sender for the password, or have the image sent again
in a non-encrypted format.
Transmission takes a
long time.
Is the resolution setting appropriate at
the time of scanning?
To select resolution and data compression settings that
are suited to the purpose of transmission and create
image data that is balanced in terms of resolution and
file size, pay attention to the following points:
Resolution settings
The default resolution setting is [200X200dpi] in
scanner and USB memory mode, and [200X100dpi] in
Internet fax mode. If the original does not contain a
halftone image such as a photo or illustration,
scanning at the default resolution will create a
practical and useful image. A higher resolution setting
or the "Half Tone" setting (in Internet fax mode)
should only be selected if the original contains a photo
and you wish to give priority to the quality of the photo
image. Exercise caution in this case as a larger file
will be created than when the default setting is used.