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PROBLEMS RELATED TO FILING
PROBLEMS RELATED TO FILE MANAGEMENT
Problem Point to check Solution
Document filing does
not take place.
Did you select document filing settings
in the printer driver?
In print mode, enable document filing on the [Job
Handling] tab of the printer driver.
In copy mode or image send mode, touch the [Quick
File] key or the [File] key and then use the document
filing function.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
A filed data can not be
printed.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
A stored file cannot be
transmitted.
Was the file stored using the [Hi-Speed
Print Mode] format?
Files stored in [Hi-Speed Print Mode] format cannot be
transmitted. Store files that you wish to transmit in [Send
Allowed Mode].
A job cannot be stored
in a custom folder.
Do custom folders appear in "Folder
Information"?
(When printing)
Click the [Get Folder Name] button in the document
filing save screen of the printer driver to call up the
custom folders that have been created on the machine.
Does the custom folder have a
password?
Enter the password configured in the machine in the
document filing save screen.
Problem Point to check Solution
A stored file has
disappeared.
Did you touch the [Print and Delete the
Data] key to print a stored file?
A file that is printed using the [Print and Delete the Data]
key is automatically deleted after being printed. To print
a file without deleting it, use the [Print and Save the
Data] key.
The file property can be set to "Protect" to prevent the
file from being easily deleted.
A file cannot be
deleted.
Is the property of the file set to
[Protect]?
A file cannot be deleted when its property is set to
[Protect]. Change the property to [Sharing] and then
delete the file.
The property of a file
cannot be set to
[Confidential].
Is the file in the Quick File folder? "Confidential" cannot be specified for a file in the Quick
File folder. Move the file to a different folder and then
specify "Confidential". (Note that "Protect" can be
specified for a file in the Quick File folder to prevent it
from being easily deleted.)