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A confidential file or
confidential folder
cannot be opened.
Did you enter the wrong password? If you cannot remember the password, it is possible to
change the file or folder password to a new password in
the system settings (administrator). Ask your
administrator.
A file name cannot be
stored or changed.
Does the name include characters that
cannot be used in a file or folder name?
The following characters cannot be used in a file or
folder name:
\ ? / " ; : , < > ! * & # |
A custom folder name
cannot be stored or
changed.
A file name is cut off. Was the file name stored in the
advanced transmission settings during a
scan or Internet fax transmission?
If the name was stored in the advanced transmission
settings before Quick File or File settings were
configured, that name will be used for the stored file. If
the number of characters in the name exceeds the
maximum number of characters allowed for a Quick File
name (30 characters), the characters after the 30th
character will be discarded.
Problem Point to check Solution