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PROBLEMS RELATED TO SCAN RESULTS
Cannot write to USB
memory.
(When using USB
Memory Scan.)
Is the USB memory device connected
securely to the machine?
Make sure that the USB memory device is connected
securely.
Problem Point to check Solution
The scanned image is
clipped.
Is the original scan size setting smaller
than the actual original size?
Set the scan size to the actual original size.
If you have intentionally set a smaller size than the
actual original size, note carefully the placement
position of the selected scan size when placing the
original. For example, when scanning an 8-1/2" x 11"
(A4) original using a 5-1/2" x 8-1/2" (B5) setting on the
document glass, align the original using the document
glass scale at the left edge to fit the area you wish to
scan into the 5-1/2" x 8-1/2" (B5) scanning area.
For the procedure for placing the original, see the User's
Guide.
The quality of the
scanned image is
poor.
Is the original printed matter such as a
book or magazine?
When the original is printed matter, vertical patterns
(moiré) may occur. Touch the [Exposure] key in the
base screen to open the exposure setting screen. The
[Moiré Reduction] checkbox appears in this screen. This
checkbox can be selected to reduce the moiré
effect. (only in scan mode and USB memory scan
mode) It may also be possible to reduce the moiré effect
by changing the resolution setting or shifting the original
(or changing its angle) slightly on the document glass.
When scanning a color or grayscale
original, is the color mode set to
"Mono2"?
Setting the color mode to "Mono2" replaces the colors in
the original with either black or white. This is suitable for
text-only originals; however, originals with illustrations
should be scanned with the color mode set to
[Grayscale], [Full Color], or [Auto] - [Grayscale].
If the color expansion kit is not installed, scanning will
only be possible in black and white.
Is a destination included that has
[TIFF-S] selected for the format?
When a broadcast transmission is performed that
includes both scan mode destinations and Internet fax
destinations that have [TIFF-S] selected for the format,
the resolution will remain fixed at [200X200dpi] even if a
different resolution setting is selected. If you wish to
send an image scanned at high resolution to scan mode
destinations, send the image in a separate
transmission.
The scanned image is
blank.
Is the original placed face up or face
down correctly?
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up.
Problem Point to check Solution