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Problems related to reception
Transmission does
not take place.
Does the job status screen (completed
jobs) or a transaction report indicate that
the transmission was not successful?
Perform the transmission again.
If the transmission is still not successful after recalling is
performed as set in "Recall in Case of Line Busy" or
"Recall in Case of Communication Error", the
transmission failure will be indicated in the job status
screen and the transaction report.
➞System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Line Busy"
➞System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Recall in Case of Communication Error"
Are the sub-address and passcode
correct? (When using F-code
communication)
Check with the operator of the other machine to make
sure that the sub-address and passcode are correct.
Broadcast
transmission is not
possible.
Is "Fax Dest. Confirmation Mode"
enabled in the system settings
(administrator)?
When "Fax Dest. Confirmation Mode" is enabled, a
broadcast transmission that includes fax destinations
cannot be performed. (Group keys and program keys
that include fax destinations cannot be selected.) Also, it
is not possible to perform a broadcast transmission
using the speaker. Check with your administrator.
Transmission is not
possible using the
speaker.
The transmitted fax
prints out blank at the
receiving side.
Is the original placed face up or face
down correctly?
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up. Place the
original correctly and send the fax again.
If the receiving machine is using thermal
paper, was the thermal paper loaded
with the wrong side out?
Check with the operator of the other machine.
The transmitted fax is
reduced by the
receiving fax machine.
Has image rotation been enabled? When "Rotation Sending Setting" is not enabled (the
image is not rotated), an original placed in the vertical
orientation may be reduced by the receiving machine.
Enable "Rotation Sending Settings" before
transmission.
➞System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Send Settings" >
"Rotation Sending Setting" >
Problem Point to check Solution
Printing does not take
place after reception.
Has cut-off printing been disabled in the
system settings (administrator)?
If "Print Actual Size Cut off Disabled" is enabled in "Print
Style Setting" in the system settings (administrator) and
a fax is received that is larger than any paper that is
loaded, the fax will be received to memory without being
printed. (However, when a fax longer than
11" x 17" (A3) size is received, it will be printed using
multiple sheets of paper.)
Load the same size of paper as the received fax.
Problem Point to check Solution