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PROBLEMS RELATED TO QUALITY / PRINT RESULTS
Problem Point to check Solution
Lines appear in the
scanned image.
Are the scanning areas of the document
glass or automatic document feeder
dirty?
Clean the scanning areas of the document glass or
automatic document feeder.
☞ "CLEANING THE DOCUMENT GLASS AND
AUTOMATIC DOCUMENT FEEDER" in the
Maintenance Guide
Is the bypass feed roller dirty? Clean the surface of the bypass feed roller.
☞ "CLEANING THE BYPASS FEED ROLLER" in the
Maintenance Guide
Smudges appear on
printed output.
Are you using paper that is not within
the specifications?
Use SHARP-recommended paper. Using paper that is
for other models or special paper that is not supported
may result in misfeeds, creases, or smudges.
☞ "SUPPLIES" in the Safety Guide
Smudges appear on
printed output.
Are you printing on pre-punched paper? If the printed image overlaps the punch holes, smudges
may appear on the reverse side of the paper following
one-sided printing, or on both sides following two-sided
printing. Take care that the image does not overlap the
punch holes.
Does a message appear indicating the
need for maintenance?
Contact your dealer or nearest SHARP Service
Department as soon as possible.
Toner does not adhere
well or creases appear
in the paper.
Are you using paper that is not within
the specifications?
Use SHARP-recommended paper. Using paper that is
for other models or special paper that is not supported
may result in misfeeds, creases, or smudges.
☞ "SUPPLIES" in the Safety Guide
Did you set the correct paper type? Set the correct paper type in the tray settings. Make
sure that the following has not occurred:
• Heavy paper is being used, but a paper type other
than heavy paper is selected in the tray settings. (The
image may disappear if rubbed.)
• Paper other than heavy paper is being used, but
heavy paper is selected in the tray settings. (This may
cause creases and misfeeds.)
☞ PAPER TRAY SETTINGS (page 77)
Is the paper loaded so that printing
takes place on the reverse side?
If printing takes place on the wrong side of label sheets
or transparency film, the toner may not adhere well and
a clear image may not be obtained.
Print quality is poor. Is "Toner Save Mode" enabled? When "Toner Save Mode" is enabled, printing takes
place using less toner and thus the print result is lighter.
Check with your administrator.