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11-22
SPT 1700 Series Product Reference Guide
Troubleshooting
If you do not see any channels or the channels you expect, check the following:
• If you have just installed AvantGo Client on your SPT 173x terminal, you must re-
sync to synchronize your SPT173x terminal and the host.
• If you must access AvantGo Server through a proxy server or a firewall, AvantGo
attempts to set up the connection through the proxy server during the installation
process, but sometimes it fails to do so. If it fails, you must set up the AvantGo
connection manually.
• You may not have Mobile Link installed on your device.
Mobile Link is an application that helps AvantGo Client access AvantGo Server,
and it typically gets installed with AvantGo Client. To check this, tap the icon
and search for the Mobile Link application.
• You don't have Mobile Link installed on your desktop.
If you connect to AvantGo Server through a HotSync operation, you must have
Mobile Link both on the device and on your desktop computer. Go to your desktop
computer and look in Start, Programs, AvantGo for an application named Mobile
Link. If this option exists, you probably have Mobile Link installed. If you do not
have Mobile Link installed, refer to
Using the Mobile Link Application on Your SPT
173x Terminal
on page 11-18.