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SPT 1700 Series Product Reference Guide
TCP/IP Troubleshooting
If you are having a problem establishing a network connection using the Desktop TCP/IP,
check this section and try the suggestions listed.
Displaying Expanded Service Connection Progress Messages
It’s helpful to identify at what point in the login procedure the connection fails. An easy way
to do this is to display the expanded Service Connection Progress messages, which
describe the current stage of the login procedure.
To display the expanded Service Connection Progress messages:
1. From the Network Preferences screen, tap Connect.
2. During login, press the lower half of the scroll button to display the messages.
Viewing the Network Log
If viewing the expanded Service Connection Progress messages does not give you enough
information to find out why you cannot connect to your ISP or dial-in server, look at the
Network Log. The Network Log lists all communication that occurs between your modem
and your dial-in server during the login procedure. The information in the Network Log can
help your ISP or your System Administrator pinpoint where the login procedure
communication fails and why.
To view the Network Log:
1. From the Network Preferences screen, tap View Log from the Options menu to
display the Network Log screen.
2. Tap the up and down arrows of the scroll bar to see the entire Network Log.
3. After you finish, tap the
Done
button to return to the Network Preferences screen.
Owner Preferences
The Owner Preferences screen enables you to record a name, company name, phone
number or any other information that you want associated with your SPT 1700 terminal.
If you use the Security application to turn off and lock your SPT 1700 terminal with a
password, information that you put in the Owner Preferences displays the next time you
turn on your SPT 1700 terminal. Refer to Chapter 15,
Applications: Security
for more
information.