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20-13
Getting Help With Your SPT 1700 Terminal
A Modem HotSync
operation does not
complete successfully.
Your modem doesn't have an
auto-off feature enabled.
Make sure your modem is on, and
that it does not shut down
automatically as part of an energy-
saving feature.
The Setup String in the Setup
screen configures your modem
incorrectly. Confirm that the
Speed setting in the Setup
screen is appropriate for your
modem.
You may need to select a different
Modem Type or enter a custom
Setup String. Most modems have a
Setup String that causes them to
send initial connection sounds to a
speaker. You can use these
sounds to check the modem
connection.
Make sure the modem connected
to your computer is turned on and
is connected to the outgoing phone
line.
Make sure you selected Modem
from the HotSync Manager menu.
Security
I forgot the password
(SPT 1700 terminal is
not locked).
You can use the Security
application to delete the password.
If you do this, your SPT 1700
terminal deletes all entries marked
as Private. However, you can
perform a HotSync operation
before
you delete the password:
the HotSync process backs up all
entries, whether or not they are
marked private. Refer to
Changing
or Deleting a Password
on page
15-7 for details.
I forgot the password
(SPT 1700 terminal is
locked).
If you assign a password and lock
your SPT 1700 terminal, perform a
hard reset to continue using your
SPT 1700 terminal. Refer to
Resetting Your SPT 1700 Terminal
on page 21-5 for details.
Problem Cause(s) Solution