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154 Solving Problems
Where To Get Help
If you need help with your EPSON Stylus Scan or its drivers,
see the contact information below. For help with Smart Panel,
WinFax, FAXstf, Adobe PhotoDeluxe, or eFax, see page 155 for
contact information.
EPSON Technical Support
EPSON provides technical assistance 24 hours a day through
the electronic support services and automated telephone services
listed in the following table:
To speak directly to a technical support representative, dial:
■ U.S.: (562) 276-4382, 6
AM
to 8
PM
, Pacific Time,
Monday through Friday and 7
AM
to 4
PM
, Saturday. Toll
or long distance charges may apply.
■ Canada: (905) 709-2567, 6
AM
to 6
PM
, Pacific Time,
Monday through Friday. Toll or long distance charges may
apply.
Service Access
World Wide Web
From the Internet, you can reach EPSON Support at
http://support.epson.com
. At this site, you can download
drivers and other files, look at documentation such as
product brochures and user manuals, and access
troubleshooting information.
EPSON Internet FTP Site If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your
e-mail address as the password.
EPSON E-MAIL Technical
Support
To receive technical advice through e-mail, go to
http://support.epson.com
and complete the form under
the troubleshooting tab, as requested.
Automated Telephone
Services
A variety of automated help services are available 24 hours
a day, seven days a week. To use these services, you must
have a touch tone telephone and call
(800) 922-8911
.