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User’s Guide
Exporting Multi-QoS Data
You can export Multi-QoS tables to CSV format. Multi-QoS data in .csv format
can be imported to many spreadsheet and database applications like Microsoft Excel
or to your own application, allowing you to display or report data. CSV is a comma-
delimited text format used by many applications to import/export text data.
The order of the fields in the exported files is essential to proper interpretation of the
data. This section includes a table showing which Multi-QoS fields are exported and
in what order.
Exporting All Multi-QoS Data to CSV Format
Perform these steps to export all Multi-QoS table data.
1. Make sure that one of the Multi-QoS views is open and is the currently selected
view.
2. Choose
Export Multi-QoS Data... from the File menu.
3. Enter the file name in the
Save As... dialog box. All call data will automatically
be saved in CSV format and the file is given an extension of .csv.
4. Click the
Save button.
The Multi-QoS export information is arranged by protocol, H.323, SCCP, SIP, and
UNKNOWN. When viewed in a spread sheet application, a single row has the
complete information for a single call, including all call detail fields and all channel
fields for all channels within the call.
Call detail fields are listed first, followed by all possible channels within the call. If
a channel is not used for a call, the fields for that channel will be blank in the CSV
export file.