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Verification step Possible problems Solutions
8 Does the device scan to
the computer?
Initiate a scan from the
basic desktop software at
your computer.
The cable is not connected correctly. Reconnect the cable.
Software is not installed correctly or an
error occurred during software
installation.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, turn off the device and then turn on the device.
If the error still persists, contact HP Customer Care. See
Service and support or
the support flyer that came in the device box.
9 Does the device
recognize and print from
a memory card?
Insert a memory card and
print an index page. See
Printing an index.
The device does not recognize the card. Remove the card and reinsert it into
the memory-card slot. Verify that the
card is fully inserted into the slot.
Verify that the memory-card type is a
supported type.
Verify that only one card is inserted in
the memory-card slots.
The device does not print certain
images.
Verify that the files on the memory
card are in the correct format. The
device recognizes only SRGB
format .JPEG files.
216 Chapter 14 Troubleshooting ENWW