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Memory card problems
This section helps you identify and resolve memory card-related problems.
Note
For help with control-panel error messages while printing from a memory card, see Control
panel messages.
Missing or wrong files
Use the table in this section to solve problems with memory-card files.
Problem Cause Solution
Device cannot detect files on
the memory card.
The memory card might be
missing or inserted incorrectly.
Verify that the memory card is
inserted correctly. See
Inserting a memory card.
The files might not be in the
correct format.
To print from the device control
panel, the files must be in the
sRGB JPEG format. To print
other formats, you must use a
software program on your
computer.
You might have inserted more
than one memory card.
Only one card slot can be
occupied for the device to
detect JPEG files. Verify that
only one card is inserted.
Index page not printing
Use the table in this section to solve problems with index-page printing.
Problem Cause Solution
The index page will not print. The memory card might have
been removed before the
device could print the page.
Reinsert the card and reprint
the index page.
You might have inserted more
than one memory card.
Only one card slot can be
occupied for the device to
detect JPEG files. Verify that
only one card is inserted.
One or more print cartridges
might be low.
Replace any low print
cartridges. See
Changing a
print cartridge.
Proof sheet not printing
Use the table in this section to solve problems with proof-sheet printing.
264 Chapter 14 Troubleshooting ENWW